We are based in Bury St Edmunds, Suffolk, UK. We send all our orders from here.
All of our items come individually gift wrapped. The jewellery is placed into a presentation pouch and comes with a "Pearl Care Guide", then is placed in a bubble wrap envelope to get to you in perfect condition.
We aim to ship orders within 48 hours from receipt of order. All deliveries are subject to payment authorisation. If an item is temporarily out of stock and/or delivery is anticipated to be greater than that indicated for that item, we will contact you by e-mail or telephone to agree a new delivery date, or arrange a refund. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order. If you have any questions regarding delivery please call or email us quoting your order number.
United Kingdom England, Scotland, Wales, Northern Ireland
All orders for delivery to a UK address are delivered for £1.95 per order.
European Union Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
Shipping to Europe costs £4.95 regardless of the size of the order.
Rest Of World Australia, Canada, Gibraltar, Iceland, Japan, New Zealand, Norway, Switzerland, USA
Shipping to Rest Of World costs £4.95 regardless of the size of the order.
We do not presently offer delivery to countries not stated above. We will however make exceptions to this rule if required so please contact us.
Please check the goods on delivery. If goods are delivered damaged or faulty you must inform us within 7 days of delivery. The goods must be posted back to Lilyo and we will arrange a replacement at our expense and refund the cost of postage. If you do not inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.
The address for returns is: Lilyo, Grovebury House, The Street, Horringer, Suffolk, IP29 5SN.
Lilyo guarantees that your data will be held in strict accordance with the applicable data protection laws. We will under no circumstances disclose your details, as supplied to us for the online purchasing of our products, to any third party for any purpose.